Exporting Transaction History on LeveX Platform

At LeveX, we understand the importance of keeping track of your transaction history for accounting, analysis, and regulatory compliance purposes. While our platform does not currently offer an automated trade records exportation function, we provide a manual process for exporting your transaction history. This guide will walk you through the steps to request and receive your transaction records.

Step 1: Contact Customer Service

To export your transaction history, you'll need to reach out to our customer service team through one of the following channels:

• Live chat support on the LeveX platform
• Email: support@levex.com

Step 2: Specify Transaction Details

When contacting customer service, please specify the following details:

• Type of records needed (e.g., deposits, withdrawals, spot trading, derivatives trading)
• Specify the desired time frame for the transactions (e.g., specific dates or date range)
• Reason for exporting the transactions (optional but recommended for better assistance)

Step 3: Request Acknowledgement

Once your request has been received, a customer service agent will acknowledge it and begin processing your transaction records. Please note that it may take a moment for the agent to confirm receipt of your request.

Step 4: Wait for Document Preparation

After your request has been acknowledged, our team will prepare your transaction documents. This process typically takes 24 hours from the time of acknowledgment.

Step 5: Receive CSV File

Once your transaction documents are ready, they will be sent to the email address associated with your LeveX account as a CSV (Comma-Separated Values) file. You can then download and save the file to your device for further use.

Important Notes:

• Please ensure that the email address linked to your LeveX account is up-to-date to receive the transaction records promptly.
• The CSV file will contain detailed information about your transactions, including timestamps, amounts, transaction types, and any relevant notes.
• If you have any questions or concerns about your transaction history export, feel free to reach out to our customer service team for assistance.
• You can also request transaction records for specific time frames by specifying the desired dates or date range during your request.

By following these steps, you can easily export your transaction history from the LeveX platform for your records and analysis.

If you have any further questions or need assistance, please don't hesitate to contact us. We're here to help.